Return Policy

If you are not satisfied with your purchase of the Gradient unit, you can request a return within 30 days of delivery. 

Gradient’s guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Gradient Warranty.

Because of the size and weight of the unit, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your unit. Returns made outside the 30-day return window will be charged an additional return shipping fee of $250.

If your Gradient unit is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Gradient reserves the right to refuse a refund or to charge additional restocking fees, at Gradient's sole discretion.

If your Gradient unit is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.